Advanced Speech & Text Analytics
Unlock the full potential of your customer interactions. Our AI-driven speech and text analytics transform raw conversations into strategic business intelligence, revolutionizing your call center's performance and customer satisfaction.
Core Capabilities
Core Capabilities
Core Capabilities
Transform Conversations into Business Intelligence
Empower your team with deep insights from voice and text, ensuring consistent quality and impactful service.
Empower your team with deep insights from voice and text, ensuring consistent quality and impactful service.
Agent Performance
Evaluate agent effectiveness (talk time, resolution rates) and adherence to best practices; identify coaching opportunities.
Agent Performance
Evaluate agent effectiveness (talk time, resolution rates) and adherence to best practices; identify coaching opportunities.
Agent Performance
Evaluate agent effectiveness (talk time, resolution rates) and adherence to best practices; identify coaching opportunities.
Script Adherence
Automatically verify agents follow scripts, use correct phrasing, and cover key talking points for consistent service.
Script Adherence
Automatically verify agents follow scripts, use correct phrasing, and cover key talking points for consistent service.
Script Adherence
Automatically verify agents follow scripts, use correct phrasing, and cover key talking points for consistent service.
Emotion & Sentiment
Detect customer/agent sentiment (frustration, satisfaction) via voice tone and words, enabling timely intervention.
Emotion & Sentiment
Detect customer/agent sentiment (frustration, satisfaction) via voice tone and words, enabling timely intervention.
Emotion & Sentiment
Detect customer/agent sentiment (frustration, satisfaction) via voice tone and words, enabling timely intervention.
Profanity & Compliance
Automatically flag inappropriate language, regulatory non-compliance, and potential legal risks.
Profanity & Compliance
Automatically flag inappropriate language, regulatory non-compliance, and potential legal risks.
Profanity & Compliance
Automatically flag inappropriate language, regulatory non-compliance, and potential legal risks.
Topic & Trend ID
Uncover common pain points, emerging issues, and product feedback by analyzing keywords across interactions.
Topic & Trend ID
Uncover common pain points, emerging issues, and product feedback by analyzing keywords across interactions.
Topic & Trend ID
Uncover common pain points, emerging issues, and product feedback by analyzing keywords across interactions.
Root Cause Analysis
Quickly pinpoint underlying issues causing dissatisfaction or repeat calls, enabling faster resolutions.
Root Cause Analysis
Quickly pinpoint underlying issues causing dissatisfaction or repeat calls, enabling faster resolutions.
Root Cause Analysis
Quickly pinpoint underlying issues causing dissatisfaction or repeat calls, enabling faster resolutions.
The AI That Works for You
From detecting incidents and unsafe behavior to analyzing conversations and generating reports — automate what slows your team down.
The AI That Works for You
From detecting incidents and unsafe behavior to analyzing conversations and generating reports — automate what slows your team down.
The AI That Works for You
From detecting incidents and unsafe behavior to analyzing conversations and generating reports — automate what slows your team down.